E-commerce - Business to Business (B2B)

Navision's B2B e-commerce provides functionality that is targeted to companies that buy and sell to other companies. Companies can setup e-commerce accounts for all of its external business partners.

Customers can log-in and review item availability on a real-time basis. Credit limits and payment terms can be defined for each customer which will be automatically checked by the B2B e-commerce site at the time that an order is placed. In addition, different permissions can be assigned to each customer, allowing (or limitiing) it's ability to access certain data, place orders, etc. Also, different price schedules can be assigned to each customer.

Customers can review the status of open sales orders, invoices, shipments, and payments. Event-based email notification further enhances their customer service experience by auto-generating personalized emails at various points in the sales cycle, e.g. when an order ships or a new item becomes available.

Vendor-relationships can also be managened via Navision's B2B e-commerce site. Vendors can log-in to check the receipt of invoices and payment status. Further, vendors can update contact information via B2B website.

An optional reverse-auction allows companies to efficiently collect competitive bids for purchases. A user enters the items to be purchased in Navision and invites vendors to bid on the items. An email notification of the auction with a hyperlink is sent to all invited vendors. When the vendor logs into the B2B website, it is able to review the items and submit a bid. All bids are collected and presented to the users. The winning-bid is automatically converted into a purchase order.

All activity on the website is automatically updated in Navision's inventory and financial management system. Users are not required to re-enter any information. Conversely, any changes to inventory, pricing, customer accounts, or vendor accounts is automatically updated on the website.

The Navision B2B e-commerce site is designed to be maintained by non-programmers. All content can be updated through the standard Navision interface and does not require any special development tools. All changes are automatically reflected on the B2B e-commerce website.

Summary of benefits

• Customer account management, including various permission settings
• Vendor account management, including various permission settings
• Event-based email notifications
• Multi-language support
• Full sales order management
• Blanket order support, including order allocation
• Drop shipment support
• Per customer price schedules
• Vendor invoice management
• Reverse auctions for purchases