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Intelligent knowledge-base that suggests solutions
based on similar prior service orders
Plan and schedule resources to address service
orders
Centrally dispatch employees for on-site servicing
Automatically suggests service orders for
contract
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Service Management
With Navision's service management module,
companies can easily provide world-class service to their
customers. The service management module can be used as
stand-alone or as part of an integrated solution with Navision's
manufacturing and distribution functionality.
Service orders can be generated from new service
requests or automatically based on contractual arrangements.
New service orders are scheduled via a dispatch window that
allows users to match resources with the necessary skills
and availability to the task.
Service personnel can record time and materials
required to complete the service order. If the service order
involves a physical asset for the customer, the system will
maintain a complete history, including prior service orders,
for the item. Upon completion, an invoice for the service
order is automatically created.
Alternatively, service contracts can be created
that specificy covered services, items, and periods. Different
levels of service can be offered under the service contracts,
including measured response times. A complete history, including
profitability, used parts, and man hours, is maintained
per contract.
Summary of benefits
- Track complete history of serviced items, including
serial numbers and components
- Generate invoices based on service contracts
- Generate invoices based on time and materials
- Knowledge-base suggests possible solutions based on
prior service orders
- Maintain multiple service price schedules
- Manage warranty and service contracts
- Auto-generate service orders based on service contract
terms
- Manage loaners
- Automatically send out emails to customers upon completion
of service
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